We encourage brands and landlords to exchange after the viewing to finalise details, answer questions and ensure they are both satisfied with the agreement they're about to enter into. Landlords have entered a partnership with Appear Here: should they offer you to enter into a direct agreement with them, they would be in breach of this partnership. You may not be as protected legally by the agreement they propose: we advise you to notify your concierge, it may be their first booking and they may just need a reminder of how it all works.