Tenant Cancellation Policy during COVID-19 outbreak
Bookings with a start date between 19 March 2020 and 31 May 2020
In the event that a Tenant is unable to a fulfil a booking scheduled to start between 19 March 2020 and 31 May 2020 (inclusive) due to the COVID-19 outbreak, subject to Landlord consent, Appear Here will arrange to reschedule the booking for any Commencement Date within six months of the original booking Commencement Date, subject to the Landlord’s confirmation of the chosen dates. The Tenant may be required to pay any difference in price applicable to the new dates.
In the event that a suitable new date cannot be found, if the Landlord agrees to the cancellation, all funds, including our Brand Service Fee will be refunded to the Tenant. Funds will only be refunded by Appear Here on receipt of funds from the Landlord.
If the Landlord does not agree to cancel a booking planned to start between 19 March 2020 and 31 May 2020 (inclusive), Appear Here will refund its Brand Service Fee only.
If this policy is to be extended to include bookings with a start date in June 2020, we will release new information by 10 May 2020 for June bookings.
This policy only applies to bookings made prior to 19 March 2020.
Bookings made on and after 19 March 2020:
From 19 March 2020, bookings made for spaces opted-in to the Appear Here cancellation policy are subject to the cancellation policy shown on the space listing and detailed as follows:
Flexible
Should the Tenant cancel up to and including thirty (30) days in advance of the Commencement Date of a booking, the Tenant shall be entitled to an 80% refund of the Rent detailed on the Tenancy Agreement for the booking.
Should the Tenant cancel up to and including seven (7) days in advance of the Commencement Date of a booking, the Tenant shall be entitled to a 50% refund of the Rent detailed on the Tenancy Agreement for the booking.
Moderate
Should the Tenant cancel up to and including thirty (30) days in advance of the Commencement Date of a booking, the Tenant shall be entitled to a 50% refund of the Rent detailed on the Tenancy Agreement for the booking.
Strict
Bookings are non-cancellable and non-refundable
For all bookings, funds will only be refunded by Appear Here once they have been received from the Landlord.
The Brand Service Fee is non-refundable.
In the event that no cancellation policy is showing on a space listing, the Strict cancellation policy set out above shall apply.