The tenant service fee (“Service Fee”) helps us to run every aspect of the platform, this includes: facilitating secured transactions and online legals, developing our products and services, securing exclusive spaces, and providing a dedicated concierge service. A portion of every fee charged also goes to the Appear Here Ideas Fund.
A 5% (+ VAT) service fee is charged on every booking, with a minimum fee of £50 or £25 for markets. The entire fee, including taxes where applicable, will be charged upfront in the brand’s first payment and is non-refundable.
We are committed to building out a world-class product with thought-leading services. The fee enables us to keep building out and launching new features such as Smart Pricing and Instant Booking.
Our aim is to build out a complete service that makes physical retail as easy as possible for all brands - from discovering and booking space to setting up shop with Additions and analysing in tenancy performance. Upcoming products include improved access to analytics and performance data for in-residence brands.